How to buy

Payment Options

We accept all major credit cards, so you can complete your purchase with ease and security. For more information, follow the link.

Fast Shipping from Florida

All orders are shipped from our warehouse in Florida, using trusted carriers like UPS and FedEx. You can expect fast and reliable delivery straight to your door.

Delivery Times

Please note, estimated arrival dates are not guaranteed. Shipping delays can occur due to factors beyond our control, such as weather conditions or unforeseen circumstances affecting the transport company.

Canadian Customers

Enjoy hassle-free shopping! You’ll only pay your local sales tax – no VAT applies to your order.

European Customers

While we strive for smooth delivery, customs clearance in European countries can sometimes cause delays. Unfortunately, each country has its own regulations, and additional fees or duties may apply, which we cannot control.

Return Policy

We offer a one-year guarantee on our products for factory defects. This guarantee does not cover normal wear and tear or damage caused by improper use or accidents.

1. Only items purchased directly from us can be returned to the Camping-tent-sauna store.
2. Ensure the item being returned is repackaged with all original bags and documentation included at the time of receipt.
3. You may return the product through any shipping service, but return shipping costs must be covered by the customer.
4. A restocking fee may apply to returned items.

Refund Policy

If you're not satisfied with the quality of the product, you can request a full or partial refund within 10 days of receiving your order.

1. Refunds are processed if there is no valid reason to decline the request.
2. The seller will decide on the refund request within 10 business days.
3. Refunds will be issued through the same payment method used for the original order.

Important Information

Upon receiving your package, please inspect the quantity and quality of the delivered goods. Check the packaging and the product itself.

If you discover any damage, take photos of the affected areas as well as a general view of the box with the shipping tape and any visible information. Claims must be submitted within 10 days of delivery.

Disclaimer

When the quality of a product does not meet industry standards, it may be considered a manufacturing defect. However, certain issues should not be considered defects and do not affect the operation of the product.

Here you can read what should not be considered a defect and what does not affect operation of the product.